Feedback, Compliments & Complaints

Make a Complaint, Give a Compliment, or Provide Feedback

At Komplete Disability Support Services, we value your feedback. We are committed to listening, learning, and continuously improving our services. Your feedback whether a complaint, compliment, or suggestion—will never be held against you.

We encourage a strong culture of feedback and customer service. By listening and responding promptly, we aim to resolve issues quickly and improve the quality of our supports.

As a registered NDIS provider, we operate in accordance with the NDIS Code of Conduct and NDIS Practice Standards.

How can you provide feedback?

You can make a complaint, give a compliment, or provide feedback in any of the following ways:

Complete our Online Feedback Form

Fill in the form available below.

Speak with a Komplete Disability Support Services staff member

Let any of our friendly team members know that you would like to provide feedback.

Contact our Support Centre

Call 0470 141 139 and speak with our Service Manager

Submit a Written Feedback Form

Print our Feedback Form: Write down your feedback and email it to: admin@kompletedisability.com.au

Feedback/Complaint Form

Fill in the details of the person who is making the complaint/ providing feedback.

Name of Person

Phone

My preferred contact method is

Address

If you are making the complaint/feedback on behalf of another person provide the following details.

Your Name

Does the person know you are making this complaint/providing feedback?

Yes

Not Sure

What is your relationship to the person?

Does the person consent to the complaint/feedback being made?

Yes

Not Sure

Who is the person, or the service about whom you are complaining or providing feedback about?

Name

Contact Details (if known)

What is your Complaint/Feedback about?*

Provide some details to help us understand your concerns. You should include what happened, where it happened, time it happened and who was involved.

Supporting Information

Please attach copies of any documentation that may help us to investigate your complaint/feedback (for example letters, references, emails).

What outcomes are you seeking because of the complaint/feedback?

Are you human?*

This field should be left blank

External Complaints

We aim to resolve all complaints fairly, respectfully, and internally. However, you have the right to escalate your complaint to the relevant statutory authority at any time.

NDIS Quality and Safeguards Commission

Phone: 1800 035 544 (free call from landlines)
TTY: 133 677
Interpreters: Available on request